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Customer Experience Representative

2 months ago


Melbourne, Florida, United States Percepta Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist at Percepta. As a key member of our sales and service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.

Key Responsibilities
  • Provide personalized support to customers, addressing their sales and service inquiries in a timely and professional manner.
  • Act as a single point of contact for customers, resolving issues and providing solutions to meet their needs.
  • Collaborate with internal teams to ensure seamless communication and efficient issue resolution.
  • Develop and maintain a deep understanding of our products and services, staying up-to-date on industry trends and competitor activity.
  • Meet or exceed sales and service targets, driving revenue growth and customer satisfaction.
  • Participate in ongoing training and development programs to enhance skills and knowledge.
Requirements
  • High school diploma required; associate or bachelor's degree preferred.
  • Minimum 2 years of experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills, with a strong focus on building relationships.
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • Strong problem-solving skills, with a focus on finding creative solutions to customer issues.
What We Offer
  • Competitive hourly rate of $18.34.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Flexible spending account and health savings account options.
  • 401(k) plan with company match.
  • Tuition reimbursement and employee assistance program.
  • Employee discount program and training and development opportunities.
About Percepta

Percepta is a leading provider of customer experience solutions, with a global presence and a commitment to delivering exceptional service. Our team is dedicated to fostering a culture of service, teamwork, respect, and proactive problem-solving. We offer a dynamic and supportive work environment, with opportunities for career growth and development.