Account Management Specialist

4 days ago


Atlanta, Georgia, United States REO Logistics INC Full time
Job Overview

We are seeking an experienced Account Management Specialist to join our team at REO Logistics INC.

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.

About the Role:

This role involves maximizing company profitability while providing exceptional customer service. Key responsibilities include communicating with customers, updating inventory management systems, and generating reports as needed.

Key Responsibilities:

  • Coordinate efforts between support departments to prevent/resolve customer issues
  • Communicate with customers concerning orders, receipts, shipments, products, returns and packaging
  • Receive and enter orders into appropriate inventory management systems
  • Communicate receipts and shipments to customers as requested
  • Provide necessary documents and labels to production personnel
  • Manage samples per customer requirements
  • Generate shipping documents, labels, BOL, customer order files, CoA or any other required documents
  • Initiate carriers or tracers when required
  • Coordinate receipts and deliveries with shipping and receiving department
  • Fulfill forms, determine changes for services, update relevant personnel
  • Obtain customer feedback information
  • Conduct inventory counting and reconciliation
  • Serve as backup for Customer Account Specialist role as needed

Qualifications:

To be successful in this role, you will need excellent customer service skills, a customer-focused approach, and 3-5 years of experience interfacing with customers. Proficiency in SAP or similar inventory management system is desired.


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