IT Support Specialist

4 days ago


Hiram, Ohio, United States Duramax Marine Full time
About the Role

Duramax Marine, a leading manufacturer of marine products, is seeking a skilled IT Technician to join our team. As a key member of our organization, you will be responsible for providing technical support and maintaining computer systems and networks to ensure smooth and efficient operation.

Key Responsibilities
  • Analyze and Diagnose Computer Issues:
    • Troubleshoot and resolve hardware and software problems for end-users.
    • Perform root cause analysis to identify recurring issues and propose long-term solutions.
    • Document and track time allocated to resolving issues.
  • Monitor Processing Functions:
    • Continuously monitor system performance, including servers, network devices, and applications, to ensure optimal operation.
    • Use diagnostic tools and monitoring software to detect and address system anomalies and performance bottlenecks.
    • Report on system status and potential issues to the Director of IT.
  • Install and Configure Software:
    • Install, configure, and update operating systems, software applications, and security patches on end-user devices and servers.
    • Assist with the deployment and setup of new software and systems in accordance with organizational policies and standards.
    • Ensure that software installations are completed with minimal disruption to users.
  • Perform Tests on Equipment and Applications:
    • Conduct tests and evaluations on new and existing hardware and software to ensure compatibility and performance.
    • Develop and execute test plans to identify bugs, vulnerabilities, and other issues.
    • Document test results and work with developers or vendors to resolve identified problems.
  • General Support and Maintenance:
    • Provide end-user training and support on new technologies and system functionalities.
    • Maintain and update technical documentation, including system configurations, procedures, and knowledge base articles.
    • Assist with the implementation of IT projects and upgrades as required.
    • Follow IT policies and procedures to ensure data security and compliance with industry standards.
    Requirements
    • Associate's degree in information technology, computer science, or a related field. Bachelor's degree preferred.
    • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are preferred.
    • Minimum of 1-3 years' experience in an IT support role, with a solid understanding of computer systems, networks, and troubleshooting methodologies.
    • Hands-on experience with Microsoft Windows 10 and 11, Microsoft Windows Server 2016 and later, Microsoft 365, Android and iOS.
    • Proficiency in installing, configuring, and maintaining software and hardware.
    • Familiarity with network protocols, server management, and monitoring tools.
    • Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
    • Demonstrates a strong commitment to addressing end-user issues with urgency and efficiency.
    • Prioritizes and resolves technical problems swiftly to minimize downtime and ensure uninterrupted access to critical systems and applications.


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