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Claims Production Supervisor

2 months ago

Overland Park, Kansas, United States Allied National, Inc Full time
Job Summary

The Claims Production Supervisor is responsible for the management and operation of the Claims Analyst staff, ensuring the efficient processing of claims and maintaining high-quality results. This role requires strong leadership and communication skills, as well as the ability to analyze data and make informed decisions.

Key Responsibilities
  • Manage and direct the workload of staff, ensuring timely completion of tasks and meeting productivity standards.
  • Develop and maintain employee developmental plans, fostering a culture of growth and development within the team.
  • Establish and maintain employee performance goals and minimum performance standards for both production and quality.
  • Analyze department production/quality figures, evaluating results and communicating with staff to encourage growth and development.
  • Identify improvements to systems and processes, implementing changes to enhance performance and quality.
  • Communicate with other members of the Claims supervisory team to plan and direct workflow throughout the Claims Department.
Requirements
  • One year of experience in a lead, quality, or supervisory role, preferably in insurance claims processing.
  • High school graduate or equivalent; a college degree or college coursework is preferred.
  • Demonstrated decision-making abilities and excellent interpersonal skills.
  • Ability to speak English fluently and read, comprehend, follow, and give written or verbal English instructions.
  • Excellent telephone communication skills and ability to compose proper business correspondence.
Physical Demands

The Claims Production Supervisor will spend approximately 90% of their time standing or sitting, attending meetings, and reviewing files. Walking will account for 10% of their time, and lifting/carrying will be minimal (less than 1% of the time).