Field Service Technician
5 days ago
Xerox is seeking a skilled Field Service Technician to join our team. As a key member of our Technical Services division, you will be responsible for delivering exceptional service to our clients, managing call resolve issues, and optimizing customer satisfaction.
Key Responsibilities- Offer outstanding service to our clients, ensuring timely and effective resolution of technical issues.
- Manage call resolve issues in accordance with customer SLA agreements, maintaining strong customer relationships and driving satisfaction.
- Leverage senior-level experience and specialized training in electromechanical equipment and advanced troubleshooting to perform repairs and maintenance on large-scale production equipment.
- Perform full-range maintenance on assigned products, including technical diagnostics, software loads, installation, removal, retrofit, and utilization of remote resolution software.
- Take responsibility for customer satisfaction by serving as the primary customer contact and providing all maintenance, production, and supply inventories of assigned equipment.
- Provide assistance and guidance to other team members regarding policies, procedures, and overall equipment repair best practices.
- Senior electromechanical experience, including the use of a multi-meter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics.
- Superior time management skills and reliability, with a strong commitment to meeting deadlines.
- A valid driver's license, appropriate insurance coverage, and a clean driving history.
- The ability to lift 50 pounds, walk, stand, squat, bend, and drive for over 50% of the workday.
- Substantial growth opportunities for future career development within a supportive and collaborative company culture.
- Full medical, dental, and vision benefits, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
- Paid time off, plus holidays and personal days.
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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