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Software Integration Specialist
2 months ago
In this pivotal role, you will be responsible for optimizing the use of Jira for issue tracking and resolution within our organization. As a Jira expert, you will define and maintain best practices, coach teams on proper workflows, and identify new ways to leverage Jira across the organization.
Responsibilities- Administer and evolve policy for Jira object tracking and issue resolution in Jira
- Define, maintain, and coach R&R for working-level triage teams
- Coach teams on issue management workflow in current and future states
- Coach program triage teams on P0-P4 criteria and operational methods
- Assist vehicle teams in monitoring and maintaining Jira object hygiene
- Lead reflection for real-time UIM/GIM 3.0 process improvements to identify ways of working more efficiently and ensuring operational standards are the best they can be
- Liaison to external TPMs, development, and functional teams, feature organization, and Jira tools teams
- Identify additional areas of use cases for Jira to aid in migration to common backlog (e.g., aims replacement, MPI process, masked codes, MSR, 8D, milestone tracking, launch metrics, etc.)
- Develop and maintain standardized FSIM/PMT presentation and escalation methods and materials
- As required, working-level issue resolution/crisis support across FSIM org
- Be a part of the team to establish and maintain working-level dashboards and milestone review criteria on a cross-vehicle basis
- Support vehicle teams by being a first point of contact for all things Jira
- B.S. in Computer or Software Engineering or related degree; or foreign equivalency degree, or a combination of equivalent experience and education
- 3+ years automotive PMT, Program Management, Design & Release, Software Development, and/or EE Systems Integration
- 1+ year experience using Jira, JQL, project administration, automations, dashboard management, and/or Jira Analytics
We offer a comprehensive benefits package, including immediate medical, dental, vision, and prescription drug coverage, flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care, and more. We also offer a generous schedule of paid holidays, including the week between Christmas and New Year's Day, and paid time off and the option to purchase additional vacation time.
This position is a range of salary grades 6-8. Visa sponsorship is available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or protected veteran status.
