Packsize Field Service Engineer

4 days ago


Joplin, Missouri, United States Packsize, LLC Full time
About the Role

A Packsize Field Service Engineer will be responsible for installing, configuring, and maintaining Packsize equipment solutions at customer facilities. This individual must be a creative problem solver with the ability to identify, analyze, maintain, and repair complex mechanical equipment and answer difficult customer questions about product features.

Key Responsibilities
  • Scheduling tasks at customer job sites
  • Troubleshooting issues, quickly and effectively, using technical drawings and documentation
  • Performing routine maintenance and emergency services as they arise
  • Continuous learning, including customer operational processes, packaging designs, technical specifications
  • Installation of Packsize solutions and training others to use and maintain it
  • Basic clerical and administrative duties, including timely reading and responding to customer inquiries, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
  • Responsively and productively communicating information and ideas with Packsize and customer personnel so they will understand. Must be able to exchange accurate information in these situations.
  • Adhering to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity
  • Excellent work ethic and time management skills
Requirements
  • Customer service focus
  • Knowledge of Windows platforms
  • Knowledge of and effective use of hand tools
  • Knowledge of mechanical platforms, such as
  • Ability to work independently with little or no direct supervision
  • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
  • Associates Degree, Vocational Training or equivalent experience
  • Bachelor's Degree in a related area preferred
Travel Requirements
  • All work is performed remotely at customers' facilities
  • Available on-call
  • Overnight travel often required
Working Environment and Physical Demands
  • Willing to, and able to frequently move materials and equipment weighing up to 50 pounds for various reasons.
  • Must be able to remain in a stationary position for 50% of the time.
  • Must be able to move about inside and outside of equipment, warehouse and office space and position oneself to work on the equipment.
  • Will frequently operate hand and power tools, computers and other office equipment.
  • Occasionally ascend/descend a ladder to access high places on the equipment, Valid driver's license and clean driving record.
  • Ability to travel by vehicle or airplane, domestically.


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