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Service Desk Coordinator

2 weeks ago

North Richland Hills, Texas, United States Norm Reeves Auto Group Full time

About This Opportunity:

We're looking for a highly skilled and customer-focused BDC Service Representative to join our team As a key member of our service department, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Your Responsibilities:

As a BDC Service Representative, your primary responsibilities will include:

  • Managing customer inquiries via phone, email, and chat in a professional and efficient manner.
  • Scheduling and confirming service appointments, balancing customer preferences with department availability.
  • Maintaining accurate records of customer information, service requests, and interactions.
  • Providing clear and accurate information about services, pricing, and promotions.
  • Collaborating with service advisors, technicians, and team members to ensure seamless service experiences.
  • Follow-up after service visits to ensure customer satisfaction and share feedback with management.

Requirements:

To succeed in this role, you will need:

  • Previous experience in a customer service or call center environment.
  • Excellent communication skills, both written and verbal.
  • Proficiency with computer systems and CRM software.
  • A customer-focused attitude with a commitment to delivering exceptional service.
  • Flexibility to work evenings, weekends, and holidays as needed.

Our Benefits:

We offer a range of benefits to support your career growth and well-being, including:

  • Competitive compensation package.
  • Comprehensive health and wellness programs.
  • Generous discounts on sales, service, and parts at any Norm Reeves location.
  • Tuition reimbursement and career development opportunities.
  • A collaborative and dynamic work environment.