Customer Experience Service Senior Consultant

5 days ago


Fairfax Virginia, United States Direct Recruit Agency Full time
Job Summary

We are seeking a highly skilled and experienced Customer Experience Service Senior Consultant to join our team at Direct Recruit Agency. In this role, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.

Key Responsibilities
  • Develop and implement customer service strategies to enhance the overall customer experience.
  • Work closely with cross-functional teams to ensure smooth delivery of services and projects.
  • Conduct regular check-ins and follow-ups with clients to ensure their satisfaction and identify areas for improvement.
  • Provide training and support to clients on our products and services.
  • Stay up-to-date with industry trends and best practices in customer service and apply them to improve our processes and procedures.
Requirements
  • Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 5 years of experience in customer service, project management, or consulting.
  • Strong communication and interpersonal skills.
  • Proven track record of building and maintaining strong client relationships.
  • Excellent problem-solving and decision-making abilities.
  • Ability to work independently and in a team environment.
  • TS/SCI clearance and Full Scope Polygraph required.
  • Proficiency in Microsoft Office and CRM software.
  • Willingness to travel as needed.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.
  • Dynamic and collaborative work environment.
  • Supportive and inclusive company culture.
  • Training and learning opportunities.

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