Enterprise Software Engineer and Business Process Specialist

1 week ago

Durango, Colorado, United States StoneAge, Inc. Full time
About the Role

We are seeking an experienced Enterprise Software Engineer and Business Process Specialist to join our Data Optimization Team at StoneAge, Inc.

The successful candidate will be responsible for ensuring the reliable performance of our enterprise resource planning (ERP) software, Epicor Kinetic. This system manages and integrates our financials, supply chain, operations, manufacturing, and commerce.

As a key member of our team, you will provide ongoing production support, including maintenance, updates, troubleshooting, and resolution of ERP-related hardware, software, and user access problems.

You will also be responsible for monitoring system health, tracking and reporting on Epicor performance, verifying the integrity and availability of all hardware, servers, systems, and key processes.

Key Responsibilities
  • Tier 1 & Tier 2 Support: Provide support for Epicor ERP system, including setting up and maintaining user accounts, maintaining security, troubleshooting and solving incidents reported by users, responding to system outages, starting/stopping servers, installing patches and releases, escalating issues to vendors, and initiating root cause analysis efforts.
  • System Monitoring: Monitor system health, track and report on Epicor performance, verify the integrity and availability of all hardware, servers, systems, and key processes, review system and application logs, and verify completion of scheduled jobs.
  • Server Configuration and Performance Tuning: Install new or rebuild existing servers, configure hardware, peripherals, services, settings, directories, or storage, perform ongoing performance tuning and resource optimization as required, and make recommendations to improve performance.
  • Data Development and Maintenance: Develop and maintain data needs, including Epicor BAQs, dashboards, SSRS reports, and develop and maintain installation, operational, and configuration procedures.
  • Software Solutions Development: Develop Epicor ERP software solutions for business problems, assist departments in identifying and implementing process improvements to streamline operations, leverage established design patterns and coding standards, ensure solutions are secure, durable, scalable, flexible, accessible, and proactively mitigate against production support issues, and provide a smooth transition of projects from development to quality assurance to production.

Requirements

  • Bachelor's degree in Information Technology, Information Systems, Computer Science, or equivalent.
  • Minimum 2 years experience supporting Epicor's Kinetic ERP software.
  • Minimum 2 years experience with Microsoft SQL Server Database Experience.
  • Ability to establish and maintain positive working relationships with other employees and to communicate and interact effectively with team members at all levels through both verbal and written means.
  • Working knowledge of Office 365 and Azure.
  • An understanding of current IT and IS technologies, including APIs.
  • Skills to analyze and resolve complex logical and interpersonal issues.
  • Have strong interpersonal skills, ability to communicate effectively in all mediums with a diverse group of people; understand different global cultures.
  • Have a strong belief in ethics and the ability to maintain high levels of confidentiality.
  • Have a high level of integrity and dependability with a strong sense of urgency and results-orientation.
  • Be an excellent team builder, strategic thinker, and customer service-driven.
About Us

StoneAge, Inc. is an employee-owned company that values diversity and fosters a workplace where individual differences are recognized, appreciated, respected, and responded to in ways that fully develop and utilize each person's talents and strengths.

Benefits
  • Group health, dental, and vision insurance.
  • Life insurance.
  • Long-term disability insurance.
  • Paid time off.
  • Paid holidays.
  • 401(k) plan with a guaranteed match.
  • Paid parental leave.
  • Wellness rewards program, and much more.

We offer a comprehensive benefits program and are an employee-owned company with profit-sharing and an Employee Stock Ownership Plan (ESOP), in which shares of company stock are allocated to eligible employees each year.

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