Member Services Advocate

6 days ago


Shrewsbury, Massachusetts, United States UHealthSolutions, Inc. Full time

UHealthSolutions, Inc. is seeking a results-driven Member Services Advocate to join our Contact Center team.

In this role, you will be responsible for delivering exceptional customer service by responding to inquiries, resolving issues, and escalating complex cases to the appropriate location for resolution.

Our ideal candidate will have a strong customer focus, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment.

Salary: $42,000 - $52,000 per year, depending on experience.

Requirements:

  • High school diploma or equivalent required;
  • Must read, speak and write English fluently;
  • Bi-lingual proficiency preferred;
  • At least 6 months call center experience or 1 year customer service experience with strong phone contact handling skills;
  • Physical ability to stand and repetitively bend down and reach up for extended periods of time.

Benefits: Competitive salary, comprehensive benefits package, opportunities for professional growth and development.



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