Card Services Specialist

3 weeks ago


Basking Ridge, New Jersey, United States Affinity Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Card Services Specialist to join our team at Affinity Federal Credit Union. As a key member of our Card Services team, you will be responsible for providing exceptional member service and resolving disputes related to ATM, debit, and credit card matters.

Key Responsibilities:

  • Handle credit and debit card dispute claims from members and take appropriate action to resolve them while following Visa and regulatory guidelines.
  • Work with members and vendors to resolve claims and avoid chargebacks.
  • Manage the reconcilement of chargeback process on DNA/CCM Core System.
  • Assist branch and hub personnel with plastic card account inquiries.
  • Perform plastic card account maintenance, including ordering new plastics, expediting card requests, and closing accounts.
  • Handle in-house card embossing production and process member travel notifications.

Requirements:

  • High school diploma or equivalent required with 2-4 years of related work experience.
  • Excellent interpersonal, communication, and organizational skills.
  • Excellent analytical skills with the ability to identify and solve problems.
  • Proficient in the use of various software packages, including DNA/CCM Core System, Outlook, Excel, and Word.

About Affinity Federal Credit Union:

Affinity Federal Credit Union is an Equal Opportunity Employer and is committed to creating an inclusive culture and an employment experience that values diversity. We strive to maintain a balance between our employees' personal and professional responsibilities and offer a highly competitive and multi-faceted Total Rewards package.



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