Card Services Specialist
3 weeks ago
We are seeking a highly skilled Card Services Specialist to join our team at Affinity Federal Credit Union. As a key member of our Card Services team, you will be responsible for providing exceptional member service and resolving disputes related to ATM, debit, and credit card matters.
Key Responsibilities:
- Handle credit and debit card dispute claims from members and take appropriate action to resolve them while following Visa and regulatory guidelines.
- Work with members and vendors to resolve claims and avoid chargebacks.
- Manage the reconcilement of chargeback process on DNA/CCM Core System.
- Assist branch and hub personnel with plastic card account inquiries.
- Perform plastic card account maintenance, including ordering new plastics, expediting card requests, and closing accounts.
- Handle in-house card embossing production and process member travel notifications.
Requirements:
- High school diploma or equivalent required with 2-4 years of related work experience.
- Excellent interpersonal, communication, and organizational skills.
- Excellent analytical skills with the ability to identify and solve problems.
- Proficient in the use of various software packages, including DNA/CCM Core System, Outlook, Excel, and Word.
About Affinity Federal Credit Union:
Affinity Federal Credit Union is an Equal Opportunity Employer and is committed to creating an inclusive culture and an employment experience that values diversity. We strive to maintain a balance between our employees' personal and professional responsibilities and offer a highly competitive and multi-faceted Total Rewards package.
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