Technical Support Specialist
2 weeks ago
Job Overview
We are seeking a Technical Support Specialist to join our team at Best Buy. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support and solutions.
Responsibilities
- Provide positive and timely service to customers during check-in and checkout processes
- Understand technology issues by asking questions, listening, and taking detailed notes
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
Requirements
- Experience using and learning about consumer electronics
- Ability to work successfully as part of a team
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule, including nights and weekends
Benefits
Best Buy offers a range of benefits to support your overall well-being. These include competitive pay, generous employee discounts, financial savings resources, and support for your physical and mental health.
About Us
As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring this to life every day by humanizing and personalizing tech solutions for every stage of life.
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