Customer Experience Ambassador

3 weeks ago


Katy, Texas, United States PM Hotel Group Full time

Job Summary

We are seeking a Customer Experience Ambassador to join our team at the Aloft Hotel Katy Mills. As a key member of our front desk staff, you will be responsible for providing exceptional guest service and ensuring that every interaction exceeds our guests' expectations.

About Us

The PM Hotel Group is committed to delivering unforgettable experiences to our guests. Our team members embody the spirit of hospitality and take pride in creating memorable moments for our guests.

Responsibilities

  1. Provide warm and welcoming interactions with guests, exceeding their expectations at every turn.
  2. Work closely with colleagues to ensure seamless communication and efficient delivery of services.
  3. Maintain a positive and professional demeanor, even in challenging situations.

Requirements

  • A minimum of 6 months experience in customer-facing roles, preferably in the hotel industry.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

What We Offer

In addition to competitive compensation and benefits, we offer a range of perks and rewards, including:

  • A starting salary of $45,000 per year, with opportunities for advancement and professional growth.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • A generous paid time off policy, allowing you to recharge and pursue your passions.


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