Pharmacy Manager

As a Pharmacy Manager at Walgreens, you will play a critical role in providing exceptional patient care and services. This is a challenging and rewarding opportunity to lead a team of pharmacists and technicians in delivering high-quality patient care and promoting health and wellness in our communities.

• Patient Experience: Engage patients by greeting them and offering assistance with products and services. Resolve patient issues in a timely manner and answer questions to ensure a positive patient experience.
• Models and Shares Customer Service Best Practices: Model and share customer service best practices with all team members to deliver a distinctive and joyful patient experience, including interpersonal habits that show care (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., demonstrating curiosity to identify needs and proactively helping, servicing until satisfied, championing empathy and inclusivity, etc.).
• Connects with Patients: Connects with patients by anticipating needs and proactively offering services. Leads efforts on enhancing patient experience by increasing awareness of healthcare services offered through Walgreens (e.g. patient consultation, medication management, drug therapy reviews, and perform clinical, or wellness services such as immunizations, diagnostic testing, and patient outcomes services) thereby promoting the shift of the Walgreen's pharmacy role from transactional to interpersonal.
• Operations: Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
• Performs Pharmacist Tasks: Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Ensures Pharmacy Operations: Ensures the pharmacy operates in accordance with regulations, company policies and standards. Responsible for establishing procedures that promote the efficient workflow of the pharmacy including overseeing the staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.
• Collaborates with Store Manager: Collaborates with Store Manager to define and develop new strategic business opportunities.
• Maintains Current Knowledge: Maintains current knowledge of information technology associated with pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers to provide support to patients as well as pharmacy staff.
• Ensures Accurate Processing: Ensures the accurate processing of insurance claims to resolve patient issues and prevent payment rejections.
• Follows-up with Medical Providers: Follows-up with medical providers' offices to clarify prescribed medications, dosages, refills, interactions and allergies to suggest alternative medications, and answer medical provider questions.
• Performs Clinical and Wellness Services: Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.
• Manages Pharmacy Department: Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and changes to the layout to ensure a functioning, presentable and efficient pharmacy.
• Prepares and Submits Records: Prepares, maintains and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g. operating statements, performance indicator reports, supervision notes, deletions, transfers, etc.).
• People and Performance Management: Collaborates with store manager on pharmacy staff hiring and carries out discipline and termination as necessary.
• Partners with Store Manager: Partners with Store Manager to establishing expectations and goals while promoting teamwork. Monitors and recognizes pharmacy employee progress and implements rewards programs while fostering a shared vision.
• Manages Pharmacy Staff Performance: Manages pharmacy staff performance by conducting formal performance reviews, oversees and ensures the training of pharmacy employees (e.g., using the correct processes and tools in order to drive efficiency in the pharmacy, leading and driving technician tasks and activities).
• Identifies and Develops High Potential Team Members: Identifies and develops high potential team members and collaborates with store manager to proactively managing career progression.
• Addresses Employee Relations Concerns: Addresses employee relations concerns and maintains morale by checking on employee welfare, addressing complaints, conflicts and ensures positive employee management relationship.
• Training and Personal Development: Maintains current knowledge and required licensing/credentialing/certification as established by federal and state regulations to provide such clinical services.
• Maintains and Enhances Current Knowledge: Maintains and enhances current knowledge and skills related to pharmacy and healthcare by reading pharmacy related journals, company publications, and communications.
• Obtains Necessary Certifications: Obtains necessary certifications, education credits and training, including learning modules, as required by the Company.
• Seeks Professional Development: Seeks professional development by monitoring one's performance, soliciting for constructive feedback, and leverages healthcare supervisor and store manager as mentor and coach.
• Communications: Supports the Store Manager by communicating relevant corporate health and wellness services or strategy information to pharmacy staff.
• Business Performance Management: Responsible for analyzing performance data including pharmacy financial, customer service, and inventory. Manages pharmacy asset protection activities and oversees inventory management.
• Business Planning: Develops and maintains good relationships with local medical community including physicians, nurses, and other health care providers. Reaches out to the community to promote the pharmacy business and further enhance growth opportunities.