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Case Manager

2 months ago

Tallahassee, Florida, United States Dwyer Workforce Developement Full time
Job Summary:

Dwyer Workforce Development seeks a skilled Case Manager to provide comprehensive support and services to Dwyer Scholars. The ideal candidate will have a strong understanding of the agency's mission and vision, as well as excellent communication and interpersonal skills.

Key Responsibilities:
  • Develop a good working knowledge of agency mission, vision, and philosophy.
  • Engage with applicants and collect data to determine program eligibility based on DWD policies, application information provided, and required documentation.
  • Maintain follow-up contact as required, with participants through telephone, mail, email, in-person visits, and text messages.
  • Responsible for thoroughly and accurately documenting service encounters with Dwyer Scholars, Trainers, and Provider/Employer Partners, activities, and interventions as well as demographic information for improvement and evaluation.
  • Maintaining current and confidential record-keeping systems, including updating contacts notes and tracking the progress of Dwyer Scholars in meeting training and employment goals.
  • Work with Dwyer Scholars to identify barriers to success; use self-sufficiency development tools and resource solutions and action plans to eliminate barriers.
  • Provide direct services to Dwyer Scholars in crisis situations – both on-site and off-site – including supportive listening, community and resource referrals, goal-setting, and appropriate follow-up.
  • Secure employment opportunities for Dwyer Scholars through job development activities and effective communication with Provider/Employer Partners.
  • Assist Dwyer Scholars in developing and honing job-seeking and workplace readiness skills in preparation for successful employment.
  • Provide follow-up services to support job retention, as well as ongoing engagement opportunities and support to facilitate independence, assisting Dwyer Scholars in maintaining life balance.
Requirements:
  • Must maintain client confidentiality and abide by the Data Privacy Act.
  • Demonstrate teamwork by cooperating with and assisting co-workers as needed.
  • Attend required meetings, training, seminars, and conferences as needed/required to enhance expertise and professionalism in agency activities as scheduled by the Director and/or funding source, outside agencies, etc.
  • Must be responsible and able to handle confidential material and information, organize effectively, and work independently.
  • Other duties as assigned.
Qualifications:
  • Knowledge of local community resources and social services in applicable geographic area.
  • High School Diploma or equivalent and 2 or more years' experience working with human service agencies/programs.
  • BA or BS degree in social work/human service degree or related field encouraged.
  • Working knowledge of modern office communication systems: email, voice mail, computer systems, and ability to operate various office equipment such as fax, copy machine, and calculator.
  • Cultural competency – able to work with diverse groups of community members.
  • Possess strong verbal and written communication skills as well as leadership and motivational skills.