Informatics Delivery Manager

1 month ago


Emeryville California, United States Zifo Full time
Job Description

The Informatics Delivery Manager plays a pivotal role in ensuring the successful delivery of all projects and services within an engagement. This individual is accountable for meeting all contractual obligations and is the primary point of contact for customers and internal stakeholders.

Key Responsibilities
  • Provide strategic and technical leadership to analyze customer needs and opportunities.
  • Develop and implement engagement improvement plans to optimize service delivery.
  • Chair engagement steering committees and operational meetings, ensuring effective communication and progress tracking.
  • Oversee engagement operations, including staffing, invoicing, and contract renewals.
  • Establish and nurture customer relationships to improve overall customer maturity.
  • Conduct CSAT assessments and implement focused improvement plans.
  • Contribute to business development through account mining and RFP/pursuit support.
  • Provide performance feedback to line managers and offer strategic project management consultative guidance to customers.
Requirements
  • Minimum 10 years of experience as a Business Technology Consultant/Project Manager.
  • Minimum 8 years of experience working with customer/client-focused delivery models and global solution deployment.
  • Active PMP/PgMP/Prince2 certification.
  • Experience managing large customer engagements with multiple services and global teams.
  • Expertise in project management, SDLC types, people management, and crisis/problem management.
About Zifo

Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals, and other research-based organizations. Our team's knowledge of science and expertise in technology help Zifo better serve our customers around the globe.

We offer a competitive compensation package, including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. If you share our sentiments and are prepared for the atypical, then Zifo is your calling.

Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



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