Delivery Manager

1 month ago


Emeryville, California, United States Zifo Full time
Job Overview

Zifo is seeking a highly skilled Delivery Manager to lead our customer engagements and ensure successful delivery of projects and services. As a key member of our team, you will be responsible for providing strategic and technical leadership, as well as consulting and program/project management skills to analyze customer needs and opportunities.

Key Responsibilities:

  • Overall accountability for the successful delivery of all projects and Zifo services in the engagement
  • Govern Project Health by using metrics-based health checks and perform corrective and preventive actions
  • Chair Engagement Steering committee and other operational meetings
  • Conceive and implement engagement improvement plans
  • Devise and implement continuous improvement plans
  • Oversee engagement operations such as staffing, invoicing compliance, contract renewals, and managing resource movements
  • Customer Relationship Management – establish and nurture customer relationships
  • CSAT assessment and management by implementing focused improvement plans
  • Contribute to Business Development – perform account mining and support RFP/pursuits
  • People Management – provide performance feedback on Zifo resources
  • Provide strategic project and program management consultative guidance to customers
  • Bring in thought leadership to customer engagements by offering proactive insights into industrial trends
  • Manage, motivate, and mentor cross-functional and enterprise project teams
  • Ensure seamless experience for customers while dealing with various Zifo services teams
  • Resolve any conflicts between Zifo service lines keeping customer interests as the priority

Requirements:

  • R&D Informatics Skills – prior experience in Pharmaceutical or Biotech Research and Development industry
  • An Independent, Self-Motivated & Results-driven mentality
  • Willingness & ability to acquire quickly new Technical Skills & Business Principles
  • Working experience with Productivity tools such as VISIO, Excel, PowerPoint, Word, Microsoft Project
  • Analytical mindset and ability to thrive in ambiguities
  • Outstanding communication skills both written and verbal
  • Experience in making impactful presentations to D+ and C-Suite audiences
  • Program Management skills – managing a portfolio of projects, coordinating strategic road mapping, resource & effort planning, project planning & scheduling, scope & time management, vendor management, risk assessment, and cost/benefit analysis

Qualifications:

  • Bachelor's/Master's degree or equivalent in Management or Life Sciences or IT field is mandatory
  • Minimum 10 years of experience as a Business Technology Consultant/Project Manager
  • Minimum 8 years of experience working with Customer/Client-focused delivery model & Global solution deployment, preferably in the pharmaceutical/Life sciences industry
  • Active PMP/PgMP/Prince2 Certification
  • Experienced in managing large customer engagements ($5M+ revenue/50+ global team) that have multiple services being offered by the provider organization
  • Expert in Project Management, SDLC types, people management
  • Familiar with the global delivery model and have experience working with multidisciplinary teams located across various geographies
  • Consultative capabilities to convert business problems to opportunities
  • Flexible in handling tactical issues as well as possess ability to think strategically
  • Expert in crisis/problem management and willingness to get hands-on to expedite problem resolution
  • Function as a coach to the teams to improve collaboration and outcomes
  • Possessing innovative mindset and have an eye for continuous improvement
  • Experienced in managing large & concurrent projects/programs

A successful Zifo-ite is:

  • Independent, Self-Motivated & Results-driven
  • Willing & able to quickly acquire new Technical Skills & Business Principles
  • A critical thinker who possesses logical reasoning
  • Curious and always looking for creative solutions to complex problems

Benefits:

Zifo offers a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.


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