Assistant Branch Manager

4 weeks ago


Bethalto, Illinois, United States United Community Bank Full time
Job Title: Assistant Branch Manager

United Community Bank is seeking an experienced and skilled Assistant Branch Manager to join our team in Bethalto, IL. As a key member of our branch management team, you will be responsible for providing exceptional customer service, assisting the Branch Manager in managing the branch, and ensuring operational and branch standards are met.

Key Responsibilities:
  • Provide excellent customer service and ensure a welcoming environment for all customers
  • Assist with the administration of bank policies, procedures, and regulations to maintain effective branch operations
  • Manage and schedule daily activities for teller and personal banker staff
  • Process customer transactions, including counting cash, accepting deposits, and processing withdrawal requests
  • Assist customers with account inquiries, resolve issues, and identify and correct problems
  • Counsel customers with more complex account transactions
  • Provide on-the-job training to teller staff and distribute written and oral instructions as necessary
  • Make recommendations regarding the hiring, discipline, promotion, transfer, and termination of teller staff
  • Conduct regular staff meetings to distribute information, coach staff, review problems, answer questions, and provide updates on policies and procedures
  • Assist with conducting regular audits and ensuring compliance with regulatory standards
  • Identify customer needs and recommend bank products and services to meet those needs
  • Participate in community events and promote the bank's community involvement
  • Develop and maintain effective working relationships with all levels of staff and customers
Requirements:
  • High school degree or equivalent
  • 3-5 years of previous banking experience, preferably in a supervisory role
  • Strong attention to detail and accuracy
  • Problem-solving and analysis skills
  • Ability to manage multiple tasks and prioritize deadlines
  • Strong communication and interpersonal skills
  • Ability to exercise sound judgment and make decisions consistent with established policies and procedures
  • Ability to handle sensitive and confidential situations
Preferred Qualifications:
  • Previous experience with bank-related software programs
  • Knowledge of Microsoft Office products and electronic mail
  • Ability to effectively and efficiently enter data into various software programs

United Community Bank is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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