Collision Damage Analyst

We are seeking a skilled Collision Damage Analyst to join our team at Fix Auto Tucson - Thoroughbred. As a key member of our team, you will play a critical role in providing exceptional customer service and ensuring that every vehicle is repaired to the highest standards.

About the Role:

• You will be responsible for greeting customers promptly and providing accurate automotive repair estimates in a DRP and non-DRP environment.
• Inspecting damaged vehicles to create comprehensive and accurate repair estimates.
• Informing customers about the repair process, including insurance claims processing, payment procedures, repair techniques, repair needs, and expected delivery dates.
• Asking for the sale and attempting to schedule customers for an estimate to achieve a closing ratio of 75% (minimum) for all assigned work.
• Responsible for maintaining positive relationships with insurance agents, dealerships, fleet accounts, and other customers.

Requirements:

• A high school diploma is required; a bachelor's degree is preferred.
• 1-3 years prior experience as a collision estimator or insurance appraiser.
• Prior damage analysis experience – hybrid vehicles, restraint systems, electrical systems, and identifying hail, theft, and vandalism damage.
• Experience with collision management systems (CCC, MRC).
• Fluent using Mitchell or CCC-1 estimating software.
• Knowledge of Microsoft Office Software (Word, Excel, Outlook).
• I-CAR training or other industry training is preferred.
• A valid driver's license and insurable driving record are mandatory.

Physical Requirements:

• Standing, sitting, and walking.
• Performing repetitive motions.

Work Environment:

• Exposure to paint, fumes, and particles.
• Dirt/dust.
• Chemicals/toxins.
• Varying heat/cold.
• Intermittent noise.

Compensation:

We offer a competitive salary of $60,000 per year, based on your skills and experience, plus benefits and opportunities for professional growth and development.