Customer Experience Specialist

5 days ago


Lockport, New York, United States Nothing Bundt Cakes Full time

Overview:

Nothing Bundt Cakes offers a unique opportunity to join a growing family that brings joy to our guests and communities. Our bakeries provide a warm and welcoming work environment where team members can grow and thrive.

Salary: $9.50 - $11.00 per hour

About the Job:

We are seeking a talented Guest Service Representative to join our team. As a key member of our bakery, you will be responsible for creating a memorable experience for our guests, engaging them, and leaving a lasting impression.

Main Responsibilities:

  1. Greet walk-in and phone guests with warmth and enthusiasm to determine their interests and needs.
  2. Educate guests on our cake options, pricing, and promotions.
  3. Offer suggestions to complete a unique celebration.
  4. Process guest orders efficiently and accurately using our point-of-sale system.
  5. Ensure a clean and organized bakery presentation.
  6. Replenish retail merchandise and cake display case.
  7. Prepare cake decorations and packaging supplies as needed.
  8. Comply with health and safety guidelines and company policies.
  9. Maintain a consistent work attendance and punctuality record.

Requirements:

  • High energy and strong interpersonal skills.
  • Ability to interact with diverse people and provide a superior guest experience.
  • Capacity to perform multiple tasks simultaneously.
  • Diligence, organization, and self-motivation.
  • Able to operate a point-of-sale system.
  • Comfortable standing for extended periods and working in a fast-paced environment.

Benefits:

  • Flexible scheduling.
  • Employee Discounts.
  • Casual Uniform.
  • Friendly and supportive team environment.

Compensation: The estimated salary for this position is around $10.25 per hour based on location and experience.



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