Customer Support Specialist

20 hours ago


Fort Wayne, Indiana, United States Element Materials Technology Full time
Job Description

This role offers an exciting opportunity to work as a Customer Support Administrator for Element Materials Technology in Fort Wayne, IN. The duration of the assignment is 6-8 months.

Duties and Responsibilities
  • Evaluate and respond to customer inquiries in a timely manner, providing accurate information and resolving issues efficiently.
  • Contact clients to address concerns related to missing sample information, analysis verification, billing, and other matters.
  • Collaborate with Accounts Receiving to resolve payment issues as they arise.
  • Work with Sample Receiving to address issues with received samples.
  • Follow established quality procedures outlined in the Quality Manual.
  • Maintain a clean and safe working environment, adhering to corporate Health and Safety Policy guidelines.
Required Skills and Qualifications
  • A science background is preferred.
  • Relevant experience within a lab setting is advantageous.
  • Highly motivated and organized individuals with a flexible approach to work are encouraged to apply.
  • Excellent attention to detail is essential.
  • The ability to work independently and effectively under pressure is required.

Estimated salary: $45,000 - $60,000 per year.



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