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Executive Director of Resident Experience

2 months ago

Kennesaw Georgia, United States Campus Life & Style Full time
{"Job Title": "General Manager", "Job Description": "Overview

Campus Life & Style is committed to delivering an exceptional resident experience and a world-class workplace environment. We strive to build a team of passionate individuals, foster a positive company culture, and drive innovation through style and design.

Our success relies on the satisfaction of our residents, and our dedicated staff is directly involved in managing our properties and addressing their needs.

Benefits and Perks
  • Generous paid time off
  • 401(k) matching
  • Health, Dental, and Vision benefits
  • Employee assistance program
  • Flexible spending account
  • Health savings account
  • Life insurance
  • Parental leave
  • Professional development assistance
  • Relocation assistance
  • Unparalleled company culture
  • Opportunities for growth and advancement
  • Fun and flexible work environment
ResponsibilitiesStaff Development and Leadership

Build a team of highly motivated, skilled, and productive individuals who work well together. Maintain professional quality of management, communication, and reporting.

Provide exceptional customer service to prospects and residents, ensuring all resident requests are handled promptly and professionally. Create a professional and friendly office environment.

React to potential situations that could cause liability to the property or the management company. Ensure all landlord/tenant statutes, fair housing laws, and safety codes are followed, and train staff accordingly.

Property Administration

Oversee the Maintenance Department, implementing systems, procedures, and expectations. Find ways to improve performance and productivity while reducing expenses.

Manage collections, evictions, and other legal and administrative tasks. Coordinate, schedule, and supervise activities of all contracted services.

Focus on improving and maintaining the properties' curb appeal and cleanliness.

Financial Performance

Maintain occupancy at or above 99% and collections at or above 98% of potential income.

Achieve the highest possible net operating income (NOI) through effective cost control, revenue improvement efforts, and budget management.

Ensure property management software is accurate, up to date, and utilized to its fullest functionality.

Establish, implement, and monitor leasing goals and lease renewal programs to meet required occupancy.

Conduct analysis of operating expenses to determine items and methods for expense cutting.

Oversee monthly reports, budget targets, and variance reports as needed.

Responsible for timely submissions of all necessary paperwork for invoicing, payroll, hiring, etc.

Customer Experience & Sales

Implement and maintain a thorough annual marketing plan, working closely with the Leasing Manager and staff to ensure all potential marketing avenues are being fully utilized.

Ensure the website and marketing materials are up to date and portray the property in a positive light.

Effectively maintain product knowledge of the property and competitive properties through consistent market research and networking.

Plan, advertise, and manage resident functions and events.

Coordinate advertising events on campus, creating partnerships with school and student programs whenever possible.

The activities listed above may not be all-inclusive.

Qualifications
  • A Bachelor's degree or 2-5 years' experience in the student/multi-family housing industry or equivalent combination of education and experience.
  • Proficiency in Microsoft Outlook, Word, and Excel and Property Management software (Entrata).
  • Working knowledge of market rate and LIHTC programs and Fair Housing Laws and EEO Laws.

We are looking for an individual who thrives on sharing knowledge and creating a better future for Campus Life and Style. You are the number one Ambassador of the CL&S Culture and Vision within your Community. Personal drive to be the best you can be and want to grow within the company.

An entrepreneurial mindset - you're creative and will challenge the status quo to meet the needs of our residents and our company.

Strong skills in hiring and staff development, budgeting and marketing planning, scheduling & managing operations.

We conduct criminal background and drug screening.

Campus Life & Style is proud to be recognized as a certified Great Places to Work company.

Campus Life & Style LLC is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws.

Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Pay Range: USD $84,000.00 - USD $87,000.00 /Yr.

"}