IT Infrastructure Manager
3 days ago
We are seeking an experienced and innovative IT Infrastructure Manager to oversee the technology infrastructure of our Warwick New York and Warwick Allerton Hotel Chicago properties. This role is crucial in handling IT Day to Day Hotel Operation and IT Projects, ensuring smooth daily operations, and implementing cutting-edge solutions to enhance guest experiences across both hotel locations.
This position requires a hands-on technical person who takes proactive approach to troubleshoot issues and apply permanent fix to minimize downtime and reduce maintenance costs for both New York and Chicago properties.
The successful candidate will create rational plans for upgrading hardware, networks, and software when new updates become available, follow proper guidance to ensure seamless network operation during any issues across both locations, and stay up-to-date with emerging network technologies and report relevant information to the executive teams of both properties weekly or monthly.
Key Responsibilities:
- Network Management and Optimization: Proactively troubleshoot issues and apply permanent fixes to minimize downtime and reduce maintenance costs.
- Technology Innovation: Stay up-to-date with emerging network technologies and report relevant information to the executive teams of both properties weekly or monthly.
- Security and Infrastructure: Lead remediation efforts for security gaps and networking vulnerabilities across both properties, migrate legacy servers and applications to modern solutions, handle business-critical IT tasks and systems administration for both locations.
- Hardware and Software Management: Maintain hardware and software inventory for New York and Chicago hotels, document internal processes and procedures related to IT duties, perform server administration tasks including user/group administration, security permissions, group policies, and resource monitoring.
- Research and Development: Collaborate with the Project office on Capex and major maintenance projects for both locations, identify emerging trends and technologies relevant to the hospitality industry, monitor project timelines, budgets, and deliverables, and ensure successful project execution across both properties.
Requirements:
- 5+ years of experience working in an IT service desk or support role
- Excellent understanding of computer systems, Opera PMS applications, Symphony POS, Sage, Mitel PBX, WatchGuard Firewalls, Music & Sound Systems, HSIA Guest Wi-Fi, Networking, and Databases
- Strong leadership, organizational, and customer service skills, analytical mindset able to derive insights from metrics and data, outstanding communication and interpersonal abilities, bachelor's degree in computer science, information technology, or related field preferred, equivalent work experience may be considered in lieu of a degree
Estimated Salary: $80,000 - $120,000 per year
This is a unique opportunity to join the team at Warwick Hotels as an IT Infrastructure Manager and take your career to the next level.
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