Patient Service Representative

2 weeks ago


Zeeland, Michigan, United States Corewell Health Full time
Job Summary

As a Patient Service Representative at Corewell Health, you will play a vital role in delivering exceptional patient care and support. This is a part-time position working 24 hours per week with a variable schedule, including every other weekend.

Key Responsibilities
  • Provide clerical support to assist in the delivery of quality healthcare services
  • Serve as a concierge, greeting and communicating with patients or visitors
  • Perform clerical functions, including answering practice phone calls, scheduling patient appointments, ordering supplies, and processing registration reports
  • Identify and remind patients of health maintenance gaps
  • Document patient phone calls in the electronic health record (EHR)
  • Perform patient registration and check-in, confirming patient demographic and insurance information
  • Maintain patient medical records according to standards
  • Actively participate in safety initiatives and risk mitigating measures
Benefits

Corewell Health offers a comprehensive benefits package to meet your financial, health, and work-life balance goals. This includes an on-demand pay program, discounts directory, and optional identity theft protection, home and auto insurance, and pet insurance.

Requirements
  • High School Diploma or equivalent
  • 2 years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related experience
  • Preferred: Vocational/Technical One year certificate from college or technical school
About Corewell Health

At Corewell Health, we are committed to cultivating and investing in our team members. We believe in an interconnected, collaborative culture where all are encouraged to bring their whole selves to work. We advocate for equity as we care for our patients, our communities, and each other.



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