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Aesthetic Client Services Specialist

2 months ago

Santa Monica, California, United States Kalologie Santa Monica Full time

Client Care Coordinator at Kalologie Santa Monica

Position Overview: We are seeking a dedicated Client Care Coordinator who will play a vital role in our aesthetic clinic. In this position, you will oversee in-clinic aesthetic sales, coordinate client care, and represent our customer service efforts. Your primary objective will be to deliver an outstanding experience for our clients by cultivating strong relationships and sharing in-depth knowledge about our offerings. As the face of our brand, you will serve as the initial point of contact and an ambassador for our clinic, ensuring a welcoming and positive first impression.

Key Qualifications:

  • Minimum of two years of experience in medspa, aesthetic, beauty, or hospitality sales
  • High energy and a proactive approach to fostering a positive team atmosphere
  • Client-focused with a confident and can-do attitude
  • Exceptional communication skills, both verbal and written
  • Able to work collaboratively in a team and independently
  • Adaptable to evolving business needs
  • Enthusiastic, friendly, and committed to delivering exceptional service
  • Familiarity with medspa treatments is advantageous
  • Comfortable conducting client assessments and making recommendations
  • Proficient with technology and various software platforms
  • Professional demeanor with a proven history of success
  • Availability to work weekends is required

Core Responsibilities:

Sales Functions:

  • Initiate the sales process and manage appointment scheduling
  • Provide comprehensive information regarding treatments and products
  • Enhance client retention through educational initiatives
  • Introduce new products and services to existing clientele
  • Effectively close sales transactions

Client Service Duties:

  • Establish and nurture client relationships
  • Assist with daily clinic operations
  • Ensure cleanliness and organization within the clinic
  • Collaborate with providers to develop client treatment plans

Supportive Tasks:

  • Monitor and manage supply inventory
  • Oversee product stock levels
  • Conduct daily outreach activities
  • Adhere to company policies and procedures

Expectations:

  • Engage in training and development opportunities
  • Participate in team meetings and communication efforts
  • Manage client communications and follow-ups
  • Achieve daily performance goals

Benefits:

  • Hourly compensation with bi-weekly payments
  • Uncapped commission structure with monthly payouts
  • Quarterly team bonuses
  • Vendor perks and complimentary treatments
  • Discounts available for friends and family
  • Opportunities for career growth
  • A supportive and collaborative work environment

Please note that this job description may be updated as needed by Kalologie Santa Monica.