Clinical Specialist

3 weeks ago

Nashville, Tennessee, United States Medtronic Full time
About the Role

We are seeking a highly skilled Clinical Specialist to join our Medtronic Endoscopy team. As a Clinical Specialist, you will be responsible for providing direct clinical support for our Endoscopy product portfolio, including the Bravo pH Monitoring System, the ManoScan Manometry and pH-Impedance systems, and the SmartPill System.

Key Responsibilities
  • Provide product demonstrations and clinical education to targeted accounts through 1:1 and group interactions to increase customers' understanding and proficiency of Medtronic Endoscopy Solutions product line.
  • Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support for Medtronic Endoscopy Solutions applications.
  • Manage regional accounts to drive utilization of all reflux and manometry products within the assigned region.
  • Support regional sales strategy; working with regional sales team to achieve business plans and drive utilization of the reflux and manometry products.
  • Support regional sales team efforts in lead generation and pre-sale clinical evaluations and demonstrations of reflux and manometry products to demonstrate clinical value.
  • Work with inside sales to bring awareness and sale service contracts/plans to new and existing customers.
  • Conducting/supporting local, regional and national educational courses targeted to physicians, nurses and medical personnel.
  • Provide support to key decision makers and clinicians throughout the assigned region.
  • Support the PACE department by conducting educational courses at national and regional levels for physicians, GI fellows and nurses; provide feedback on opportunities to improve course content.
  • Collaborate and share best practices and other key insights with other CSs to help support them and their regions, and maximize the entire team's effectiveness and efficiency.
  • Support Marketing and Sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required.
  • Support Commercial Excellence Department when needed by participating in and conducting product training, as needed for the existing sales force and newly hired Account Managers to develop their proficiency with Medtronic GI Solutions product lines, and to ensure they are fully equipped to successfully drive their business.
  • Support and train newly hired CS team members.
  • Through Sales Force. Com (SFDC) update account information regarding installation, in-service and training records, as per corporate guidelines and established standard operating procedures.
  • Collaborate and work closely with other team members including Sales, Sales Training, Marketing, PACE, Technical Support, and Customer Service.
  • Other duties as assigned by Director to support the team.
  • Ability to travel overnight to client facilities by auto or aircraft 50-75% of the time.
Requirements
  • Bachelors degree required.
  • Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.
Preferred Qualifications
  • Prior adult education and training experience; in the Gastroenterology-related field is desired.
  • Demonstrated ability to articulate highly technical information to a diverse audience.
  • Demonstrated success in working in a team setting and matrix managed environment.
  • Excellent interpersonal, written and verbal communication skills with individuals at all levels in business.
  • Strong organization and time management skills.
  • Ability to troubleshoot basic technical issues that may occur with any of Medtronic GI Solutions full suite of products.
About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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