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Virtual Support Specialist

2 months ago

Okemos, Michigan, United States Orthopaedic Rehab Specialists, PC Full time
About the Role

Orthopaedic Rehab Specialists, PC is seeking a highly organized and proactive Virtual Patient Care Coordinator to provide exceptional support to patients at our Physical Therapy clinics. As a key member of our team, you will be responsible for delivering top-notch assistance and making a positive impact for our patients every day.

Key Responsibilities
  • Manage Schedules and Appointments: Coordinate patient schedules, appointments, and administrative duties to ensure seamless operations.
  • Provide Virtual Support: Utilize state-of-the-art video technology to perform patient services, including greeting patients, scanning and printing items, and taking payments.
  • Handle Sensitive Information: Maintain confidentiality and handle sensitive information according to HIPAA guidelines.
  • Adapt to Patient Needs: Deliver personalized support by adapting to the needs and preferences of different patients.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills and an engaging personality to interact with patients via video platform.
  • Advanced Organizational Skills: Demonstrate advanced organizational and time management skills to prioritize tasks and meet deadlines.
  • Independence and Flexibility: Ability to work independently with minimal supervision and adapt to changing priorities and multitask effectively.
  • Professionalism and Confidentiality: Commitment to maintaining professionalism and confidentiality at all times.
Preferred Qualifications
  • Healthcare Experience: Prior work in a healthcare or call center environment.
  • Technical Skills: Experience or interest in self-check in Kiosk technology and Electronic Medical/Health Records, including Raintree.
  • Language Skills: Knowledge of additional languages is a plus.