Customer Service Liaison

2 weeks ago


Princeton, New Jersey, United States State Farm Insurance Full time
Customer Service Expertise

As a Customer Relations Representative at State Farm Insurance, you will be responsible for providing exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions. Your primary goal will be to ensure that customers receive accurate and efficient service, while also promoting and cross-selling insurance products and services to meet their needs.

Key Responsibilities
  • Assist customers with their insurance needs and provide guidance on policy options.
  • Process policy changes, claims, and payments accurately and efficiently.
  • Maintain customer records and update information as necessary.
  • Collaborate with team members to ensure seamless customer experiences.
  • Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice.

Requirements
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology and software applications.


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