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Administrative Support Associate

2 months ago

Pearland, Texas, United States Northstar Memorial Group, LLC Full time

**About NorthStar Memorial Group, LLC**

We are a leading provider of funeral and memorial services, dedicated to supporting families during their most difficult times. Our team of professionals is committed to delivering exceptional care and compassion to every family we serve.

**Job Summary**

We are seeking a highly skilled and compassionate Staff Associate to join our team at South Park Funeral Home in Pearland, Texas. As a Staff Associate, you will play a critical role in ensuring the smooth operation of our funeral home, providing exceptional support to our funeral directors and families.

**Key Responsibilities**

  • Collaborate with funeral directors to coordinate events, including services and arrangement conferences
  • Establish and maintain strong relationships with families, providing exceptional customer service and support
  • Maintain a respectful and professional demeanor at all times, upholding the highest standards of our company
  • Assist in preparing the memorial area for families before services, ensuring a seamless and dignified experience
  • Ensure that flowers and other memorabilia are returned to families after services, demonstrating our commitment to detail and customer satisfaction
  • Respond to customer inquiries in a professional and timely manner, either by phone or in person

**Requirements**

  • 1 year of experience in customer service or a related field
  • Experience handling difficult situations and providing conflict resolution
  • Funeral professional experience preferred, but not required

**What We Offer**

We are an equal-opportunity employer, committed to diversity and inclusion in the workplace. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.