Senior Global Data Protection and AI Lead

2 days ago

Pleasanton, California, United States Medallia, Inc. Full time
Overview

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in understanding and managing experience for candidates, customers, employees, patients, citizens, and residents.

We strive to be known as a company that does the right thing, regardless of challenges or controversies. We are committed to creating a culture that values every person and every experience. Individual life experiences shape how we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is our most significant contributor to success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

A phenomenal opportunity exists within Medallia's Legal Team as we look for an experienced Privacy and AI Counsel with a passion for data, technology, and cybersecurity to lead our global privacy efforts and collaborate closely with Medallia's product, engineering, and security teams. This role will continue to build out our privacy and related compliance efforts and work cross-functionally with different teams globally, focusing on Medallia's privacy by design principles.

Medallia's legal team aims to be a competitive advantage for the company, delivering smart, creative legal solutions that power growth. Our efforts have made us one of the most respected and well-liked teams at Medallia. We are team players, solution-oriented, effective, and help the company navigate complex legal challenges. Most importantly, we are passionate about our work and always seek opportunities to improve.

This position is remote and based in the US.

Responsibilities
  • Research and track global privacy and AI legislation, evolving regulations, enforcement, and provide actionable guidance to internal business partners.
  • Provide strategic legal advice on Medallia's global privacy and AI program initiatives (including records of processing activities, PIAs, DPIAs, data subject requests, and privacy by design, etc.).
  • Offer guidance to legal and product management teams on issues related to new and existing products throughout the entire development lifecycle.
  • Draft and negotiate data protection and AI terms, review, and update existing privacy templates and disclosures.
  • Respond to customer and employee communications regarding individual rights and Medallia's personal data processing.
  • Serve as a subject matter expert assisting in escalated commercial negotiations with key customers and partners.
  • Develop training materials and provide training to employees on privacy and AI-related obligations and further develop our privacy and data protection practices globally.
  • Collaborate with cybersecurity specialists to manage incident investigation and response for legal, including data breach notification guidance and communication.
  • Monitor changes in the law and enforcement trends to present to senior leadership and ensure Medallia meets and exceeds industry requirements and best practices.
  • Advise business teams on appropriate Generative AI use and lead creation of new internal policies for use of Generative AI technologies.
  • Advise Product & Engineering teams on establishing Generative AI processes to align with emerging regulatory environments, including the EU AI Act.
QualificationsMinimum Qualifications
  • 7+ years of privacy-related experience gained at a law firm, in-house, or a combination of both.
  • Demonstrated experience providing subject matter expertise in global privacy and data protection, including B2B SaaS companies.
  • Demonstrated experience providing proactive, pragmatic legal counseling to business partners.
  • Demonstrated experience counseling clients on key issues and challenges in using Generative AI internally and in SaaS products.
  • J.D. or LL.M.
  • Admitted to a state bar.
Preferred Qualifications
  • Proven record of operational excellence and ability to design efficiency-enhancing processes.
  • Extremely effective in working cross-functionally and building strong relationships with key business partners.
  • Motivated by responsibility and autonomy to solve problems.
  • Highest integrity, excellent judgment, and ability to work independently with clear understanding of what and when to escalate.
  • Excellent communication skills, particularly in communicating with business partners.
  • CIPP/E, CIPP/US, CIPM, AIGP.
Compensation

The estimated annual salary for this position is $137,500 - $248,000. This position is bonus eligible. Please note that compensation decisions are dependent on various factors, such as scope and responsibilities, candidate's work experience, education/training, key skills, internal peer equity, external market data, and market/business considerations.

Benefits

Medallia offers competitive health and wellness benefits, including medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

About Us

At Medallia, we celebrate diversity and recognize its value to our customers and employees. Medallia is proud to be an equal-opportunity workplace and an affirmative-action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

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