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Territory Operations Manager

2 weeks ago

Columbia, South Carolina, United States Aramark Uniform Services Full time
About the Role

This position involves overseeing an assigned service territory with direct supervision of route representatives. The successful candidate will be responsible for ensuring safety and results within the territory, including customer retention, business growth, loss prevention, budget management, employee retention, accounts receivable collection, customer renewals, sales, and customer satisfaction.

Key Responsibilities
  • Promote a safety culture throughout the territory
  • Evaluate, coach, and develop Route Sales Representatives (RSRs) to enhance their performance
  • Report directly to a Service Manager or Sr. Territory Manager, or General Manager if neither are present
  • Create a sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs
  • Assist in new account installations as directed by Service Manager and/or General Manager
  • Manage day-to-day activities of customer service programs for the territory
  • Visit required customers each quarter to review growth and service opportunities
  • Ensure RSRs respond to and resolve all service requests timely
  • Set clear expectations for customer service and lead by example
  • 60% of time spent traveling with service professionals, observing, and visiting customer locations
  • Negotiate and secure renewal agreements with existing customers to protect pricing and profitability
  • Recruit, select, and hire Route Sales employees
  • Deliver and participate in training to ensure customer retention and service goals are met
Requirements and Qualifications

The ideal candidate will possess:

  • Demonstrated ability to interface successfully with various organizational functions
  • Strong interpersonal, analytical, communication, and customer service skills
  • Considerable negotiation skills
  • Computer proficiency, including working knowledge of MS Office software
  • Exposure to sales function preferred
  • Considerable skills in management, human relations, and communication