Customer Service Liaison

1 week ago


Hickory, United States KLINGSPOR Abrasives, Inc. Full time
Job Description

We are seeking a skilled Customer Service Liaison to join our team of professionals at KLINGSPOR Abrasives, Inc.

Key Responsibilities:

  • Process customer orders and returns with a positive and professional attitude.
  • Send relevant information to customers via email or online live chat.
  • Handle customer inquiries and concerns with empathy and efficiency.
  • Collaborate with other departments to meet customer needs.
  • Perform data entry and research tasks.
  • Other duties as assigned.

Requirements:

  • High school diploma or equivalent required. Associates degree or higher preferred.
  • Minimum 3 years' experience in a customer-facing service role.
  • Excellent communication skills, including active listening.
  • Ability to remain calm under pressure.
  • Service-oriented and able to resolve customer grievances.
  • Strong problem-solving skills.
  • Proficient computer skills with the ability to learn new software.

About Us:

KLINGSPOR Abrasives, Inc. is a leading manufacturer of high-quality industrial sanding and grinding products. With over 125 years of history, we are one of the world's largest and most respected abrasive manufacturers.

Salary: $45,000 - $60,000 per year, depending on experience.



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