Premium Service Implementation Specialist
6 days ago
ClassWallet is a leading financial technology company seeking a Premium Service Implementation Specialist to deliver exceptional support and service to our valued clients.
This role offers the opportunity to make a significant impact on customer satisfaction and retention while contributing to the overall success of our business.
Job Responsibilities:- Serve as the primary point of accountability for implementation services for new and renewing clients.
- Act as a subject matter expert on our platform, delivering advanced training, best practices, and strategic insights to premium clients and internal stakeholders.
- Assist with platform configuration according to client specifications, including data loads, in-app message customizations, and additional email communications to account holders.
- Provide comprehensive training sessions for account stakeholders on how to use the platform effectively, as well as support and troubleshooting assistance.
- Collaborate closely with client success, product enhancement, and customer success teams to ensure a seamless transition from implementation to ongoing customer success.
- Bachelor's degree (in Business, Management, Information Technology, or related field) or equivalent experience in the field of SaaS technology implementation services.
- Minimum of 3 years of experience in a customer-facing role within the SaaS or technology industry.
- Demonstrated success in building and nurturing client relationships, driving customer satisfaction, and achieving business results.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Excellent communication and presentation skills, with the ability to articulate complex concepts.
- Strong attention to detail.
- Proven ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Experience with CRM systems, support ticketing platforms, and customer success tools.
- Google Suite, Salesforce, QuickSight (or similar BI platform) is a plus.
ClassWallet is a positive, family-oriented team environment. Our focus is on encouragement, positive reinforcement, and gratitude. We work hard and are highly motivated to win but with a healthy perspective on life.
We offer an excellent salary and benefits commensurate with experience.
ClassWallet is proud to be an Equal Opportunity Employer.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, marital or veteran status.
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