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Bilingual Spanish Care Team Associate
2 months ago
Welcome to Sedgwick: Where Compassion Drives Our Mission
A career with Sedgwick transcends mere employment; it offers an opportunity to engage with a company that prioritizes individual value, providing flexibility, support, and avenues for professional growth. We thrive in an inclusive environment that champions diversity, making a meaningful difference in people's lives through our services.
Position: Entry-Level Customer Care Representative (Bilingual Spanish)
Essential Qualifications:
- Proficiency in Spanish for managing incoming communications and English for internal discussions.
Benefits of Joining Us:
- A stable work atmosphere, available in both office and remote settings.
- An extensive training program designed for your success.
- Mentorship and guidance for your career path.
- Opportunities for advancement and professional development.
- A comprehensive benefits package tailored to your needs.
Role Summary:
Your primary responsibility will be to deliver exceptional service to callers regarding claims, ensuring both efficiency and accuracy throughout the claims process.
Are You the Right Fit?
We are in search of passionate, empathetic individuals who excel in collaboration, demonstrate initiative, and are focused on customer satisfaction and solutions.
Key Duties:
- Deliver outstanding customer service and internal assistance.
- Serve as a bridge between customers and team members.
- Document and track all interactions and resolutions.
- Educate customers on processes and expected timelines.
- Address and investigate customer feedback.
- Assist in identifying trends and implementing effective solutions.
- Carry out various administrative responsibilities.
Required Qualifications:
- High school diploma or GED equivalent.
- Strong organizational and communication skills.
- Proficiency in Microsoft Office applications.
- Previous experience in clerical or customer service roles is preferred.
What We Provide:
- A world-class training experience.
- Mentorship and support for your career journey.
- Opportunities for professional growth.
- A comprehensive benefits package.
Application Overview:
The application process includes a recorded video interview. Upon submission, you will receive confirmation via email. If you do not receive a response, please log into your account to reapply. We thoroughly review applications and will reach out to suitable candidates directly.
Work Environment Considerations:
- Physical: Computer keyboarding.
- Auditory/Visual: Hearing, vision, and verbal communication.
- Mental: Strong analytical and problem-solving abilities.
Sedgwick is an Equal Opportunity Employer and maintains a Drug-Free Workplace.
Don't Let Lack of Experience Deter You
If you are enthusiastic about this opportunity and believe you possess the necessary qualities, even if you do not meet every requirement, we encourage you to consider applying. Sedgwick values diversity and recognizes the unique strengths that each individual contributes.
