Quality Assurance Specialist

2 days ago


Buffalo, New York, United States Continental Finance Company Full time
Job Description

At Continental Finance Company, we are seeking a highly skilled Quality Assurance Monitor to join our team. As a Quality Assurance Monitor, you will be responsible for reviewing, monitoring, and analyzing contact center vendor performance through real-time call recordings and AI analytical platforms.

Key Responsibilities:

  • Assist with management and oversight of an AI-powered speech analytics platform that detects sentiment, themes, and topics from real-time call recordings and text transcripts.
  • Actively provide insights and drive improvements to existing policies and processes based on observation, analysis of data, and strategic focuses.
  • Work closely with team members to ensure contact center vendors are upholding defined expectations.
  • Contribute to a collaborative environment of continuous improvement and feedback by partnering closely with other operational departments.

Requirements:

  • An associate degree required. Bachelor's degree preferred.
  • A flexible, positive, and solutions-oriented mindset.
  • Ability to largely self-manage your time and energy appropriately across a high volume of needs of varying degrees of complexity, urgency, and topics.
  • Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks.
  • Highly organized individual with strong attention to detail.
  • Ability to communicate across a wide audience from operational end users, project stakeholders, and senior leaders.
  • Prior banking or financial services experience is a plus but not required.

Why Continental Finance?

Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. We pride ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment. With our success, we have also grown into an innovative financial tech company With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them.

We are an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

We offer competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today



  • Buffalo, New York, United States Motion Recruitment Full time

    Job DescriptionJob Title: Quality Assurance SpecialistJob Summary:Motion Recruitment is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for implementing and managing a comprehensive quality assurance program that meets the requirements of the nuclear industry.Key...


  • Buffalo, New York, United States American Cybersystems Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Specialist to join our team at American Cybersystems. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services, identifying and resolving quality issues, and implementing process improvements.Key ResponsibilitiesConduct visual inspections of...


  • Buffalo, New York, United States Power Drives Full time

    Job Title: Quality Assurance Specialist **Job Summary:** We are seeking a highly skilled Quality Assurance Specialist to join our team at Power Drives, Inc. As a Quality Assurance Specialist, you will play a critical role in ensuring the highest level of quality and efficiency in our production processes. **Key Responsibilities:** * Execute assignments...


  • Buffalo, New York, United States Express Employment Professionals - Amherst, NY Full time

    Job OverviewExpress Employment Professionals is collaborating with a reputable producer of first aid and infection control solutions seeking a Quality Assurance Specialist.Shift: 4:00pm-2:30am Mon-ThursCompensation: $19-22/hr based on experienceKey Responsibilities:Conduct in-process quality evaluations according to established specificationsPerform final...


  • Buffalo, New York, United States W3Global Inc Full time

    Job OverviewPosition SummaryW3Global Inc is a prominent manufacturer specializing in components and assemblies utilized in large-scale electrical motors and generators.We are actively seeking to hire dedicated individuals for the following Full-time industrial manufacturing roles (1st and 2nd shifts): Quality Assurance Specialist positions.Compensation:...


  • Buffalo, New York, United States DeBellis Catherine & Morreale - Corporate Staffing Full time

    Job OverviewWe are seeking a dedicated Quality Assurance Specialist with significant expertise in embedded Linux systems and medical device software regulations to join our dynamic team at DeBellis Catherine & Morreale - Corporate Staffing. This role is critical in ensuring our medical devices meet stringent industry standards and regulatory requirements.The...


  • Buffalo, New York, United States Innova Solutions Full time

    Job SummaryInnova Solutions is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring the quality of our products and services.Key ResponsibilitiesInspect and Test ProductsUse predetermined methods, operations, setups, and prescribed specifications to inspect visually...


  • Buffalo, New York, United States Conax Technologies Full time

    Aerospace Quality Assurance SpecialistConax Technologies is a company that values collaboration and innovation, where great minds come together to solve complex challenges.We are seeking a highly skilled Aerospace Quality Assurance Specialist to join our team, someone who shares our passion for quality and excellence.Develop, implement, and monitor quality...


  • Buffalo, New York, United States Conax Full time

    Join Conax as an Aerospace Quality Assurance SpecialistAt Conax, we believe that diverse minds foster innovation. For over 60 years, we have been engineering solutions to complex challenges across various sectors, including Aerospace, Oil & Gas, Power Generation, and Semiconductor industries.Position Overview:The Aerospace Quality Assurance Specialist plays...


  • Buffalo, New York, United States Sahlen Packing Company Full time

    Job SummaryWe are seeking a highly skilled Quality Assurance Technician to join our team at Sahlen Packing Co. in Buffalo, NY. As a Quality Assurance Technician, you will be responsible for ensuring the quality of our meat products by performing quality control and quality assurance procedures.The ideal candidate will have a strong analytical mindset,...


  • Buffalo, New York, United States M&T Bank Full time

    Job SummaryThis role will work hybrid 3 days in the office and 2 days remote out of any of the following locations: Buffalo NY, Wilmington DE, Bridgeport CT.Overview:The Quality Assurance Analyst sits in the Quality Assurance (QA) space within Internal Audit. The Quality Assurance Analyst will provide detailed working knowledge and expertise in audit...


  • Buffalo, New York, United States M&T Bank Full time

    Job SummaryThis role will work in a hybrid environment, with 3 days in the office and 2 days remote, out of various locations including Buffalo NY, Wilmington DE, and Bridgeport CT.Job DescriptionThe Professional Practices Analyst sits in the Quality Assurance (QA) space within Internal Audit. The Quality Assurance Analyst will provide detailed working...


  • Buffalo, New York, United States DeBellis Catherine & Morreale - Corporate Staffing Full time

    Quality Assurance EngineerOur client is seeking an experienced Quality Assurance Engineer with expertise in embedded Linux systems and medical device software regulations to join their dynamic team.This role is critical in ensuring our medical devices meet stringent industry standards and regulatory requirements. The successful candidate will possess a...


  • Buffalo, New York, United States Viridi Full time

    We are seeking a meticulous and detail-oriented Quality Control Technician to join our team at Viridi. As a key member of our quality assurance department, you will play a crucial role in ensuring the highest standards of quality in our products.Key Responsibilities:Inspecting Products: Conduct thorough inspections of incoming products to identify defects...


  • Buffalo, New York, United States Saxon Global Full time

    Job Title: IT Quality Assurance AnalystThis is a 12-month contract opportunity with Saxon Global. The role is 100% remote, and we are only considering candidates from EST/CST time zones.About the Role:We are seeking a highly skilled IT Quality Assurance Analyst to join our interdisciplinary and cross-functional team. The successful candidate will be...


  • Buffalo, New York, United States M&T Bank Full time

    {"Overview": "At M\u0026T Bank, we are seeking a highly skilled Quality Assurance Analyst to join our Internal Audit team. This role will play a critical part in ensuring the quality and integrity of our audit processes, while also driving process improvements and efficiencies.As a Quality Assurance Analyst, you will be responsible for reviewing workpapers,...


  • Buffalo, New York, United States M&T Bank Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Analyst to join our team at M&T Bank. As a key member of our Internal Audit department, you will play a critical role in ensuring the quality and integrity of our audit processes.Key ResponsibilitiesIndependently execute assigned tasks to optimize audit methodology and execute quality assurance...


  • Buffalo, New York, United States Ingram Micro Full time

    Quality Assurance AnalystIngram Micro is a leading technology company that plays a vital role in the global information technology ecosystem. As a Quality Assurance Analyst, you will be part of a team that ensures the quality and compliance of our financial processes.Key Responsibilities:Coordinate user acceptance testing and validate financial transactions...


  • Buffalo, New York, United States United States Steel Corporation Full time

    Job SummaryThe Quality Clinical Documentation Specialist will play a crucial role in promoting an accurate and meaningful database that clearly demonstrates the resources used in patient care. This position will collaborate extensively with clinical teams, HIM coding teams, and other departments to perform concurrent analytical review of clinical...


  • Buffalo, New York, United States Sahlen Packing Company Full time

    Job OverviewWe are seeking a highly skilled Quality Assurance Technician to join our team at Sahlen Packing Co. in Buffalo, NY.The successful candidate will be responsible for ensuring the highest quality standards in our products, from raw materials to finished goods.Key ResponsibilitiesConduct regular quality control checks on raw materials, in-process...