Customer Service Ambassador
4 days ago
At Frontier Waste Solutions, we are looking for a highly motivated and customer-focused individual to join our team as a CUSTOMER SERVICE AMBASSADOR. In this role, you will be responsible for handling inbound and outbound inquiries, providing exceptional customer service, and resolving issues in a timely and professional manner.
Job Summary:The Customer Service Ambassador will play a critical role in ensuring that our customers receive the best possible experience. This includes answering calls, responding to emails, and resolving issues in a fair and respectful manner. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:- Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
- Manage difficult or emotional customer situations, respond promptly to customer needs, and respond to requests for service and assistance
- Provide accurate information about products and services to the customer
- Accurately document all calls and account information
- Identify and educate customers on services/products with the intent of suggestive upselling
- Process customer payments
- Perform outbound collection calls
- Review, monitor, and follow up on any assigned accounts as appropriate
- Protect customer information by keeping all information confidential
We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.
Requirements:- High school diploma or equivalent required
- 2 years of customer service experience
- 1 year of call center experience highly preferred
- 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
- Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
- Data entry, keyboard skills, and use of a 10-key calculator are required
- Ability to work in a fast-paced environment
- Ability to multi-task, prioritize, and manage time effectively
- Excellent follow-through and attention to detail
- Strong verbal and written communication skills
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