Customer Service Ambassador

4 days ago


Houston, Texas, United States Frontier Waste Solutions Full time

At Frontier Waste Solutions, we are looking for a highly motivated and customer-focused individual to join our team as a CUSTOMER SERVICE AMBASSADOR. In this role, you will be responsible for handling inbound and outbound inquiries, providing exceptional customer service, and resolving issues in a timely and professional manner.

Job Summary:

The Customer Service Ambassador will play a critical role in ensuring that our customers receive the best possible experience. This includes answering calls, responding to emails, and resolving issues in a fair and respectful manner. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

Responsibilities:
  • Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience
  • Manage difficult or emotional customer situations, respond promptly to customer needs, and respond to requests for service and assistance
  • Provide accurate information about products and services to the customer
  • Accurately document all calls and account information
  • Identify and educate customers on services/products with the intent of suggestive upselling
  • Process customer payments
  • Perform outbound collection calls
  • Review, monitor, and follow up on any assigned accounts as appropriate
  • Protect customer information by keeping all information confidential

We offer a competitive salary of $45,000 - $60,000 per year, depending on experience, and a comprehensive benefits package including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements:
  • High school diploma or equivalent required
  • 2 years of customer service experience
  • 1 year of call center experience highly preferred
  • 6 months work experience with Windows-based applications like Windows, Microsoft Office, internet navigation, and email applications
  • Proficiency with Microsoft Word, Excel, Outlook, and Microsoft Teams
  • Data entry, keyboard skills, and use of a 10-key calculator are required
  • Ability to work in a fast-paced environment
  • Ability to multi-task, prioritize, and manage time effectively
  • Excellent follow-through and attention to detail
  • Strong verbal and written communication skills


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