E-Commerce Operations Manager
5 hours ago
The E-Commerce Operations Manager is responsible for delivering exceptional guest experiences and driving e-commerce productivity at United Family stores. This role serves as the StreetSide leader, overseeing the training, scheduling, and performance management of the e-commerce team. Key responsibilities include ensuring product meets guest demand, accurately selecting high-quality products, and assisting in the sourcing and selection of team members.
Key Responsibilities:
Acknowledge and engage guests upon entry
Assist with training and performance management of e-commerce team members
Ensure product meets guest demand in an effective and controlled manner
Accurately select high-quality products for StreetSide guests
Assist in sourcing and selecting e-commerce team members
Supervise and ensure proper order selection and processes are followed
Help set and notify team members of daily operational goals
Monitor product movement and notify Grocery team when adjustments are needed
Assist E-Commerce team in workload management and out-of-stock monitoring
Assist with overall guest and team member safety
Designate and assign trainers as necessary
Greet and speak politely with every guest on premises
Key Requirements:
High school diploma or equivalent
Ability to perform physical aspects of the job, including lifting and standing for long periods
Ability to function as a team member and get along with others
Ability to accept supervisory coaching related to performance, work habits, and attitude
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