Customer Service Representative

4 weeks ago


Étreux, Hauts-de-France, United States Adecco US, Inc. Full time

Adecco Staffing is partnering with a medical call center company in Boston, MA to find experienced Customer Service Representatives for a 2nd shift temp-to-perm opportunity.

**Key Responsibilities:**

• Serve as the primary point of contact for clients during peak and off-peak hours.

• Take messages for non-urgent situations and page on-call medical staff for urgent matters.

• Answer main lines for several hospitals and medical practices, providing a first point of contact for incoming calls.

• Efficiently and courteously handle calls, directing them to the appropriate department or individual.

• Answer emergency code calls and provide quick responses to call-ins.

**Requirements:**

• Prior call center experience is required.

• Previous experience in a medical call center is preferred.

• A typing speed of 40 words per minute is preferred.

• A clear and professional speaking voice is essential.

• Ability to maintain excellent customer service.

• A High School diploma is required.

**Benefits:**

Adecco US, Inc. offers a range of benefits, including medical, dental, vision, life insurance, short-term disability, and a 401K plan. Our associates may also be eligible for paid leave, including Paid Sick Leave, and Holiday pay where applicable.

Adecco US, Inc. is an Equal Opportunity Employer/Veterans/Disabled.



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