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Patient Experience Coordinator

1 month ago


Fredericksburg, Virginia, United States Atlantic Vision Partners Full time
Job Overview

We are seeking a highly skilled and detail-oriented Patient Experience Specialist I to join our team at Atlantic Vision Partners. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our clients.

Key Responsibilities
  • Welcome clients and visitors to the clinic with a warm and friendly demeanor
  • Manage incoming calls and direct them to the appropriate department or staff member
  • Schedule appointments and manage patient check-ins and check-outs
  • Verify patient information and insurance details
  • Collect and process payments from patients
  • Maintain patient records and ensure they are up-to-date
  • Respond to patient inquiries and concerns in a timely and professional manner
  • Collaborate with other staff members to ensure a positive patient experience
Requirements
  • High school diploma or equivalent
  • Strong computer skills and typing proficiency
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Detail-oriented and organized
  • Empathetic and passionate about creating positive patient experiences
Benefits and Perks
  • No nights or weekends = work/life balance
  • Paid uniforms
  • Paid vacation and holidays (+ two floating holidays)
  • Tuition reimbursement opportunities
  • Referral bonus opportunities
  • Discount on designer eyewear
  • Paid certified accreditation program
Physical and Cognitive Requirements
  • Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
  • Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
  • Must be able to be stationary for prolonged periods of time.
  • Executes tasks independently.
  • Learns and memorizes tasks.
  • Maintains concentration/focus on tasks.
  • Performs task in a demanding environment requiring multi-task and prioritize work.
  • Must be comfortable working and interacting with large groups of people daily.
Compliance Training and Testing

Compliance training and testing is required annually and as needed.