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Patient Experience Coordinator
1 month ago
We are seeking a highly skilled and detail-oriented Patient Experience Specialist I to join our team at Atlantic Vision Partners. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our clients.
Key Responsibilities- Welcome clients and visitors to the clinic with a warm and friendly demeanor
- Manage incoming calls and direct them to the appropriate department or staff member
- Schedule appointments and manage patient check-ins and check-outs
- Verify patient information and insurance details
- Collect and process payments from patients
- Maintain patient records and ensure they are up-to-date
- Respond to patient inquiries and concerns in a timely and professional manner
- Collaborate with other staff members to ensure a positive patient experience
- High school diploma or equivalent
- Strong computer skills and typing proficiency
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Detail-oriented and organized
- Empathetic and passionate about creating positive patient experiences
- No nights or weekends = work/life balance
- Paid uniforms
- Paid vacation and holidays (+ two floating holidays)
- Tuition reimbursement opportunities
- Referral bonus opportunities
- Discount on designer eyewear
- Paid certified accreditation program
- Exerting up to twenty-five pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers.
- Must have close visual acuity to perform an activity including viewing a computer terminal, extensive reading, interpretation, etc.
- Must be able to be stationary for prolonged periods of time.
- Executes tasks independently.
- Learns and memorizes tasks.
- Maintains concentration/focus on tasks.
- Performs task in a demanding environment requiring multi-task and prioritize work.
- Must be comfortable working and interacting with large groups of people daily.
Compliance training and testing is required annually and as needed.