Process Excellence Specialist

1 week ago


Wilmington, North Carolina, United States HCL Technologies Full time
Job Description (Posting)

To ensure the highest level of training throughput and guarantee that trainees possess the necessary skills to meet process requirements, Process Adherence, Team Attrition, and Attendance.

Key Responsibilities:

1. To lead, motivate, and develop teams to meet new challenges and maintain a high level of motivation.

2. To manage, motivate, engage, and enthuse individuals to achieve their full potential and consistently meet or exceed all agreed execution parameters as defined for the process.

3. To consistently comply with process-level SLAs or compliance requirements and ensure retention of team members within agreed norms.

4. To consistently meet or exceed all agreed execution parameters as defined for the process and maintain a high level of attendance and login hours.
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