Regional Director of Operations Leadership Position

3 weeks ago

Bangor, Maine, United States Morrison Healthcare Full time
Job Summary

As a Regional Director of Operations, you will lead a team of leaders in your region, providing planning, direction, and guidance to accounts in your territory. Your goal is to achieve operational and financial goals in a dynamic environment.

Key Responsibilities:

  • Lead, manage, and inspire a diverse team of leaders and their teams to provide top-notch service to patients, guests, and clients.
  • Drive self and team towards building strong relationships with clients at all levels and achievement of KPIs (profitability, safety, engagement, etc.).
  • Serve on regional leadership team; regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community.
  • Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners; make decisions grounded in balance of risk/reward and short/long term implications.
  • Support RVP in setting cultural tone in region; meet regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment.
  • Serve as representative/brand ambassador of the Morrison team to senior clients in territory, and act as escalation point.
  • Work with regional team members to ensure Sales and Retention process is smooth for all accounts (presentations, negotiations, etc.).
  • Collaborate with key partners to support regional initiatives.
  • Ensure compliance with QA, policy, and USDA program requirements, along with completing all reporting on time.
  • Champion development in partnership with RVP within the region; conduct performance evaluations, along with succession planning, with focus on building multi-unit management skills; have full understanding of all roles in operation.
  • Own the financial results/P&L for assigned territory, and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes.
  • Ensure consistent and fair administration of all policies and procedures.
  • Recognize and anticipate marketplace trends; participate in regional strategic planning meetings.

Requirements:

  • Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution or other Support Services areas in lieu of degree.
  • Currently resides or able to relocate to be commutable on a daily basis to Maine.

Preferred Qualifications:

  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
  • Has a proven track record of growing a business and leading teams, along with strong financial acumen.
  • Has ability to think quickly, analytically, strategically, and accurately.
  • Shows expert client relationship, influencing, listening, and communications (written and verbal) skills.
  • Champions the inclusion mindset, and is proactive, positive, professional, flexible, and resilient.
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills.
  • Proficient in the use of Microsoft Suite.
  • Extensive day travel within Maine required in this position.

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Flexible Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

Morrison Healthcare is an equal opportunity employer.

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