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T-Mobile Store Operations Manager

2 months ago

Chattanooga, Tennessee, United States GP Mobile Full time
Position Overview

As a Retail Store Leader, you are prepared to set the standard, fully engage, and inspire your team to excel in connecting customers with their needs. You will oversee all aspects of a T-Mobile retail location, ensuring familiarity with various retail functions, including recruitment, scheduling, training, marketing, asset protection, and team leadership. You will serve as the primary contact for retail staff.



Key Responsibilities:

  • Conduct evaluations of team members' customer interactions, providing constructive feedback for development, training, and coaching to ensure timely completion of assigned training.
  • Address customer-related concerns to enhance the overall customer experience aligned with T-Mobile's brand values.
  • Take charge of store performance, addressing the work-related needs of employees, managing leadership, staffing, scheduling, maintaining labor efficiency, marketing strategies, loss prevention, and all other store operations.
  • Promote operational excellence by observing all store functions, tracking sales and inventory, managing sales metrics, and implementing new store initiatives.
  • Maintain a clean, organized, and welcoming store environment at all times.
  • Recruit passionate team members who are eager to foster lasting customer relationships and are enthusiastic about the T-Mobile brand and digital innovation.
  • Support your team through ongoing development, training, and mentorship, encouraging behaviors that lead to customer loyalty and employee success.
  • Lead by example, staying informed about the latest products, services, training, and leadership practices to be a knowledgeable resource for your team.
  • Encourage team initiatives and foster an inclusive workplace culture.
  • Be accountable for the overall productivity of the store, driving operational efficiencies to minimize risks and safeguard store assets. Achieve financial results based on key performance indicators and identify opportunities to manage and control store expenses.
  • Demonstrate your commitment to your team's success through personalized performance management and recognition of achievements.
  • Ensure that store employees meet or exceed established monthly performance metrics.
  • Achieve or surpass sales targets for the store.
Qualifications:
  • 2 years of experience in wireless retail, preferably in a high-volume environment.
  • Bachelor's degree is preferred.
Skills and Competencies:
  • Effective Communication (Required)
  • Proficiency in Microsoft Office (Required)
  • Store Management Expertise (Required)
  • Operational Knowledge (Required)
  • Customer Service Orientation (Required)
Requirements:
  • 2-4 years of management experience in retail sales (Required)
  • 2-4 years of sales and sales management experience (Required)
  • Must be at least 18 years old
  • Legally authorized to work in the United States
  • High School Diploma or GED

At GP Mobile, a T-Mobile Premium Retailer, we encourage applications from individuals of diverse backgrounds, including people of color, veterans, military spouses, individuals with disabilities, and members of the LGBTQ+ community. We are an equal opportunity employer and welcome everyone to our team.

Our team members are dedicated, dynamic, and determined, making a significant impact in their lives and the lives of T-Mobile customers nationwide.

Join us in helping customers stay connected with their loved ones while pursuing your career aspirations.