Wireless Customer Experience Representative
2 days ago
DISH, an EchoStar company, has been at the forefront of connectivity innovation for over 40 years. Our diverse business portfolio encompasses satellite television services, live-streaming and on-demand programming, smart home installation services, mobile plans, and products. As we continue to build America's First Smart Network, our brands, including EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile, are poised for growth.
We're seeking a skilled Wireless Customer Experience Representative to join our team at our state-of-the-art Bluefield facility. This role offers the opportunity to become a subject matter expert in wireless technology and contribute to the development of cutting-edge solutions. You'll collaborate with your team on-site, expanding your professional network and creating future career opportunities.
Key Responsibilities:
- Provide exceptional customer service, resolving issues, preventing problems, and promoting our services through voice and chat interactions.
- Maintain strong knowledge of our wireless products, accessories, and pricing plans.
- Suggest and sell our products and services to customers.
- Accurately respond to customers' questions regarding billing, devices, product features, troubleshooting, and hardware operation.
- Identify opportunities and provide feedback to enhance customer service, performance, and efficiency.
Requirements:
- High School diploma or equivalent experience.
- A customer-first mindset and an awesome attitude.
- Related customer service experience and/or training is a plus.
- Familiarity with wireless devices and their functions.
- Strong sense of pride when assisting customers with pricing, wireless devices, services, and products.
- Adaptability to different work environments.
- Excellent written and verbal communication skills.
What We Offer:
- A starting pay rate of $17.50 per hour.
- An automatic promotion to level 2 with a 10% pay increase after 60 days.
- Comprehensive benefits, including medical, dental, vision insurance, paid vacation and sick time, and 401(k) investments.
- Tuition reimbursement and heavily discounted DISH, Sling, and Boost Mobile services.
- $5 monthly Sling Blue and Orange service.
- $10 credit per line (up to 5) for Boost Mobile.
Compensation Range:
The estimated salary range for this position is between $35,000 and $45,000 per year, based on a 40-hour workweek and assuming no additional compensation for overtime or bonuses.
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