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Front Desk Supervisor

2 months ago

Burlingame, California, United States Hilton San Francisco Airport Bayfront Full time
Job Title: Front Desk Supervisor

The Front Desk Supervisor is a key member of our hotel team, responsible for ensuring the highest level of customer service and quality standards are met at all times. This role requires a strong leader who can manage the daily operations of the Front Office Department, including guest service and registration, room inventory and availability, and team member performance.

Key Responsibilities:
  • Manage Front Office operations, including guest service, registration, and room inventory
  • Supervise and develop team member performance, including scheduling, counseling, and evaluations
  • Monitor and assess service and satisfaction trends, and make improvements accordingly
  • Ensure compliance with Hilton standards and policies
  • Meet and greet guests, respond to inquiries and requests, and resolve guest concerns in a timely and friendly manner
  • Initiate and implement up-selling techniques to promote hotel services and facilities
  • Train team members on hotel products, services, and policies
  • Perform other duties as assigned
Requirements:
  • High School Diploma/GED or equivalent required
  • Minimum 1 year of Front Office supervisory experience preferred
  • Minimum 2 years of Hotel Front Office experience preferred
  • Must have guest service experience, preferably in a hotel setting
  • Must be 21 years or older
  • Must be able to multi-task in a busy environment, follow through on guest and employee requests, and work as a team player
  • Good communication and interpersonal skills essential
  • Flexible schedule required for days, evenings, weekends, and holidays
Benefits:
  • Medical, dental, and vision insurance
  • 401K plan with company match
  • Reimbursement for bridge tolls

The Hilton San Francisco Airport Bayfront hotel is a premier destination for business and leisure travelers. Our hotel has received the 2015 Trip Advisor Certificate of Excellence Award, and we take pride in consistently offering an exceptional experience to our guests. We are an equal employment/affirmative action employer and welcome applications from diverse candidates.