Vitas Healthcare After Hours Care Coordinator Role
7 days ago
Vitas Healthcare is seeking a highly skilled After Hours Care Coordinator to join our team. As a key member of our operations team, you will be responsible for ensuring seamless care delivery to our patients during non-traditional hours.
Job Summary
We are looking for an experienced customer service professional with excellent communication and organizational skills to coordinate after-hours care services. The ideal candidate will have previous experience in a call center or customer service role and be able to work effectively in a fast-paced environment.
Key Responsibilities
- Effectively process calls in a systematic and organized manner, following established scripts, policies, and procedures.
- Promptly answer and screen incoming calls, escalating as needed to ensure timely resolution of customer inquiries.
- Utilize Continuous Care Scheduling tool to monitor staffing needs and confirm assignments for assigned programs, reassigning staff as necessary to meet patient needs.
- Review staff availability to ensure adequate coverage for patient needs and provide proactive notification to Program Management of potential staffing shortages.
- Ensure timely and accurate documentation of shift reports to maintain compliance with departmental standards.
- Provide exceptional customer service, resolving issues efficiently and escalating when necessary.
- Maintain knowledge of departmental policies, procedures, and standards, ensuring adherence to quality expectations.
- Participate in new hire education and training programs as needed.
Requirements
- 1 year of previous customer service or call center experience.
- Excellent verbal, written, and interpersonal communication skills, with demonstrated effective telephone skills.
- Accurate typing at a minimum of 40 wpm.
- Ability to work in a high-volume call center setting and navigate multiple tasks simultaneously.
- Strong interpersonal skills and ability to work effectively with all levels of the organization.
- Proficiency in Outlook, Word, and Excel.
Salary Information
The estimated salary for this role is $42,000 - $55,000 per annum, depending on location and experience.
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