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Customer Service Associate

2 months ago

Austin, Texas, United States Dal-Tile Full time

About Dal-Tile

Dal-Tile is a leading manufacturer of tile and natural stone in the United States, committed to excellence and customer satisfaction.

Job Summary

We are seeking a highly skilled and motivated Customer Service Associate to join our team. As a key member of our sales and inventory team, you will be responsible for providing exceptional customer service, managing inventory, and performing various administrative tasks.

Key Responsibilities

  • Customer Service
    • Provide excellent customer service to walk-in customers, answering their inquiries and resolving their issues in a timely and professional manner.
    • Assist customers in determining their order requirements and provide direction and selection assistance.
    • Complete sales transactions and accept payments.
  • Inventory Management
    • Receive and unload inbound material, process inbound shipments, and stock material.
    • Check outbound orders for accuracy and completeness, and perform inventory stock checks.
    • Restock and label vendor product, and maintain displays.
  • Administrative Tasks
    • Process payments and receipts, reconcile DSRs and cash box, and prepare bank deposits.
    • Balance petty cash box, prepare performance reports, and update customer master file.
    • Create vendor orders and perform other related duties as required.
  • Warehouse Operations
    • Operate forklift equipment to move, store, and replenish material.
    • Maintain a safe working environment by obeying all safety rules and reporting accidents and unsafe conditions.

Requirements

  • Education and Experience
    • High school diploma or equivalent experience.
    • Forklift Operator Certification required for warehouse duties.
    • 3+ years of customer service experience and warehouse experience.
  • Skills and Abilities
    • Excellent communication and customer service skills.
    • Ability to work in a fast-paced environment and multitask.
    • Physical ability to lift up to 80lbs and stand for long periods.

What We Offer

Dal-Tile offers a competitive salary, comprehensive benefits package, career opportunities, and an environment of creativity and growth. We are an equal opportunity employer and welcome applications from diverse candidates.