Customer Service Representative
4 weeks ago
Customer Service Associate Job Description
Gulfside Healthcare is seeking a compassionate and customer-focused individual to join our team as a Customer Service Associate. As a key member of our Thrift Shoppe team, you will be responsible for providing exceptional customer service, creating a welcoming environment, and ensuring a positive shopping experience for our customers.
Key Responsibilities:
- Provide cashier service to customers by utilizing a cash register, POS, and/or credit card terminal.
- Welcome and engage with customers as they enter the shoppe and respond to customer inquiries.
- Provide excellent interaction and customer service to customers, co-workers, and volunteers both in shoppe and over the phone.
- Straighten and restock the racks and shelves throughout the shift, before opening and after closing.
- Ensure fitting room returns and/or go-backs are returned to their proper department at end of shift.
- Enroll customers in Thrifty's loyalty program and maintain a round up rate of 50%.
- Assist in other areas of thrift shoppe when necessary, including at other thrift shoppe locations.
- This position will occasionally require working during non-operating store hours and holidays, which may include restocking days and promotional evening and weekend hours.
Requirements:
- High School Diploma/GED required.
- Minimum of 2 years cashier and customer service experience required.
- Experience in a thrift or consignment shop preferred.
- Open and flexible availability to meet the business needs and reliable transportation.
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