Lodging Attendant
1 month ago
Compensation Type:
Hourly
Company Overview:
Highgate Hotels is a leading entity in real estate investment and hospitality management, renowned for its innovative approach within the industry. With a significant presence in major U.S. gateway markets such as New York, Boston, Miami, San Francisco, and Honolulu, Highgate is also expanding rapidly in Europe, Latin America, and the Caribbean. The company’s extensive portfolio encompasses properties with an aggregate asset value exceeding $20 billion, generating over $5 billion in cumulative revenues. Highgate provides expert guidance throughout the hospitality property cycle, from planning and development to recapitalization or disposition. The company excels in creating unique hotel brands and employs industry-leading proprietary revenue management tools to identify and adapt to evolving market dynamics, ensuring optimal performance and maximizing asset value. With a seasoned executive team comprised of some of the most experienced leaders in hotel management, Highgate is a trusted partner for top ownership groups and major hotel brands. The corporate offices are located in London, New York, Dallas, and Seattle.
Position Overview:
The Room Attendant plays a vital role in ensuring that guest accommodations are clean, inviting, and well-maintained while delivering attentive and courteous service to all guests.
Key Responsibilities:
- Meticulously clean guest rooms in accordance with established standards.
- Complete all pre-cleaning tasks, including preparing guest supplies, cleaning materials, and linens for the housekeeping cart.
- Remove all waste and soiled linens from guest rooms and hallways.
- Maintain cleanliness and organization in hallways, public areas, and storage closets.
- Restock the housekeeping cart to ensure readiness for the following day.
- Replenish cleaning chemical supplies as needed.
- Report any missing items from guest rooms to the Housekeeping Supervisor/Manager.
- Notify the Housekeeping Supervisor/Manager of any maintenance issues promptly.
- Handle lost and found items according to established procedures.
- Ensure overall guest satisfaction through quality service.
Qualifications:
- High School diploma or equivalent preferred, along with experience in a hotel or related field.
- Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Capability to stand for the duration of the shift.
- Effective verbal and written communication skills, with the ability to interact in a friendly, courteous, and service-oriented manner with all levels of employees and guests.
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