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Overnight Hotel Auditor
2 months ago
Doubletree Schenectady of Schahet Hotels is on the lookout for a dedicated Night Auditor to enhance our dynamic team. If you possess a friendly demeanor and thrive in a bustling environment, this role may be the perfect fit for you. The Night Auditor is responsible for attending to guests' needs, which includes, but is not limited to, managing check-ins, check-outs, and financial transactions.
About Our Company
As a prominent player in the hospitality sector, Schahet Hotels has established a reputation for exceptional culture and outstanding service. We take pride in being recognized as one of the "Best Places to Work" for three consecutive years. Our culture is paramount to our success, and we uphold our core values of RISE: Respect, Integrity, Service, and Excitement. We believe that a happy team leads to satisfied guests.
Employee Benefits
- Comprehensive Insurance
- Medical Coverage
- Dental and Vision Plans
- Paid Time Off (PTO)
- Employee Discounts
- Employee Assistance Program
- 401K with Matching Contributions
- Life Insurance
- Referral Bonus Program
Key Responsibilities
- Review guaranteed arrivals and ensure all credit card information is accurate by verifying details that are not already in the system.
- Inform guests about promotional offerings during check-in.
- Address guest inquiries or complaints promptly and propose alternative solutions when necessary.
- Assist in various hotel areas as required.
- Document any guest incidents by completing the appropriate report forms.
- Maintain a log of maintenance issues whenever a complaint is received.
- Ensure the front desk area is well-maintained and organized.
- Proactively greet guests in a warm and welcoming manner.
- Perform additional duties as assigned.
Qualifications
- High School diploma or GED is required.
- Some college education is preferred.
- Strong accounting and mathematical skills are essential.
- Experience with cash handling, credit card processes, and basic math concepts is necessary.
Equal Employment Opportunity Statement
We are committed to providing equal employment opportunities and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.